frequently asked questions

Do I need to make a reservation?

Reservations are strongly encouraged and are only accepted online. A valid credit card is required to secure your reservation.

What is your cancellation policy?

Standard reservations may be cancelled up to 24 hours in advance without penalty. Late cancellation may be subject to a fee. No-shows are subject to a cancellation fee of $20 per person for lunch and $35 per person for dinner.

Note: Special occasion reservations — such as Valentine’s Day, Mother’s Day, Canoe Wild, New Year’s Eve etc. — may have different cancellation policies and higher penalty fees.

Can you accommodate large parties (six guests or more)?

We are able to accommodate tables of up to eight guests in our main dining room. Please note that all available reservations are listed on OpenTable. If you are unable to find your requested reservation, please consider selecting another time.

Can I request a table near the window? 

Tables by the window are seated on a first-come, first-served basis at the time of your reservation. On busier evenings, window tables are typically full by 5:30pm. You are welcome to put a note in your reservation, but we are unable to guarantee a window table due to the high volume of requests.

Do you allow guests to bring a cake?

Yes! Our cake plating fee is $15 per person. This includes presentation, cutting, and plating of the cake.

Note: Due to strict fire regulations, candles are not permitted. 

What is your corkage fee?

Our corkage fee is $60 per 750mL bottle.

Note: Maximum allowance of one 750mL bottle per two guests.

Do you allow floral arrangements?

Guests are welcome to bring floral arrangements for the table and/or have florists deliver flowers prior to arrival.

Do you allow balloons?

Balloons are not permitted in the dining room.

Do you offer halal menu options?

Yes! We require seven days’ notice to prepare halal offerings.

Do you offer kosher menu options?

Guests who observe kosher are welcome to purchase via a third party vendor and have their meal delivered to Canoe.

Note: There will be a $15 per course plating fee.

Are children allowed in the restaurant?

Children are welcome in the restaurant. Please note that they need to be included in the overall size of the party when booking your reservation.

Are strollers allowed in the restaurant?

We do not accommodate strollers. We advise that babies are brought along in a mobile car seat, which can be placed on a chair at the table. We can provide high chairs at your table, but space is limited. Please contact our team to ensure that we have a high chair available and a table large enough to accommodate.

Do you have a children’s menu?

We do not have a children’s menu available at the restaurant.

Is your restaurant accessible?

Entrance/Interior

Some areas of the dining room are not wheelchair accessible; however, alternative wheelchair-accessible seating is available.

Washrooms

A designated accessible washroom with an automatic door opener is available.

Do you allow service animals?

Oliver & Bonacini Hospitality welcomes persons with disabilities who are accompanied by a service animal on parts of the premises open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional.