frequently asked questions

If you have any additional questions, please don’t hesitate to contact our team!

Do I need to make a reservation?

Reservations are strongly encouraged and are only accepted online. A valid credit card is required to secure your reservation. Online reservations can be made 4 weeks in advance.


What is your cancellation policy?

Standard reservations may be cancelled up to 24 hours in advance without penalty. Late cancellation may be subject to a fee. No-shows are subject to a cancellation fee of $20 per person for lunch and $35 per person for dinner.

Note: Special occasion reservations — such as Valentine’s Day, Mother’s Day, Canoe Wild, New Year’s Eve etc. — may have different cancellation policies and higher penalty fees.


Is your restaurant accessible?

Canoe is located in the Toronto-Dominion Bank Tower and offers accessible entry via underground parking. To find your way to our 54th floor dining room, please take note of our step-by-step guide.

 

Entrance/Interior

Some areas of the dining room are not wheelchair accessible; however, alternative wheelchair-accessible seating is available.

Washrooms

A designated accessible washroom with an automatic door opener is available.


Can you accommodate large parties (six guests or more)?

We are able to accommodate tables of up to eight guests in our main dining room. Please note that all available reservations are listed on OpenTable. If you are unable to find your requested reservation, please consider selecting another time.


Can I request a table near the window? 

Tables by the window are seated on a first-come, first-served basis at the time of your reservation. On busier evenings, window tables are typically full by 5:30pm. You are welcome to put a note in your reservation, but we are unable to guarantee a window table due to the high volume of requests.


Do you have parking?

Yes. Parking is available in the TD Bank Tower underground parking facilities on the north side of Wellington Street. Parking is complimentary for guests from 5:30pm-5:59am on weeknights and all day on weekends upon validation at the restaurant. 


Do you validate parking for restaurant buyouts?

Yes. For Saturday buyouts, parking is validated for guests that arrive any time on Saturday and pick up their cars by 11:59pm on Sunday.

For Sunday buyouts, parking is validated for guests that arrive any time on Sunday and pick up their cars by 11:59pm on Sunday. If guests leave the event after midnight but do not leave their car overnight (e.g. they pick up their car at 1am), their parking will still be covered. If a car is left overnight and picked up on Monday, it will be subject to TD’s weekday daily rates listed below.

Event parking is validated with Canoe passes.

TD’s Weekday Daily Rates:
Hourly: $5 every 20 minutes or less (Mon–Fri, 6am–6:29pm)
Daily: $40 max (Mon–Fri, 6am–6:29pm)


Do you allow guests to bring a cake?

Yes! Our cake plating fee is $15 per person. This includes presentation, cutting, and plating of the cake.

Note: Due to strict fire regulations, candles are not permitted. 


What is your corkage fee?

Our corkage fee is $60 per 750mL bottle.

Note: Maximum allowance of one 750mL bottle per two guests.


Do you allow floral arrangements?

Guests are welcome to bring floral arrangements for the table and/or have florists deliver flowers prior to arrival.


Do you allow balloons?

Balloons are not permitted in the dining room.


Do you offer halal menu options?

Yes! We require seven days’ notice to prepare halal offerings.


Do you offer kosher menu options?

Guests who observe kosher are welcome to purchase via a third party vendor and have their meal delivered to Canoe.

Note: There will be a $15 per course plating fee.


Are children allowed in the restaurant?

Children are welcome in the restaurant. Please note that they need to be included in the overall size of the party when booking your reservation.


Are strollers allowed in the restaurant?

We do not accommodate strollers. We advise that babies are brought along in a mobile car seat, which can be placed on a chair at the table. We can provide high chairs at your table, but space is limited. Please contact our team to ensure that we have a high chair available and a table large enough to accommodate.


Do you have a children’s menu?

We do not have a children’s menu available at the restaurant.


Do you allow service animals?

Oliver & Bonacini Hospitality welcomes persons with disabilities who are accompanied by a service animal on parts of the premises open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional.